Digital delivery
Balu is delivered electronically through the Balu website, client portal, configuration tools, support channels, and connected third-party platforms. No physical products are shipped.
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Fulfillment and Delivery Policy
How Balu delivers digital services and implementation support.
Last updated: July 2, 2026Account access
After purchase or approval, we provide access through the client portal or a setup process. Delivery timing can depend on payment confirmation, customer onboarding information, integrations, domain settings, platform permissions, and third-party approvals.
Implementation
Implementation may include account setup, knowledge loading, availability configuration, channel connection guidance, AI policy configuration, and testing. Specific implementation scope and timelines may be described in an order form, proposal, invoice, or written agreement.
Third-party dependencies
Some features depend on third-party services such as WhatsApp, Instagram, Meta, Stripe, hosting providers, AI providers, DNS providers, and customer-owned websites. Delays or restrictions from third parties may affect delivery timing.
Support
Support requests can be sent to support@balu.cx.