How to cancel
To cancel a Balu subscription, contact support@balu.cx or follow cancellation instructions provided in your order form, invoice, payment portal, or written agreement.
Client portalLegal
Cancellation Policy
How customers can cancel subscriptions and what happens after cancellation.
Last updated: July 2, 2026Timing
Unless your agreement says otherwise, cancellation takes effect at the end of the current paid billing period. You may continue using paid features until that period ends.
Renewals
To avoid renewal, cancellation requests should be submitted before the next billing date. If a payment has already processed, the Refund Policy applies.
Data after cancellation
After cancellation, we may retain account data for a limited period for legal, security, backup, accounting, and dispute-resolution purposes. You may request export or deletion of data, subject to lawful retention requirements.