Contact and Support

Customer support

Email support: support@balu.cx

Legal and privacy

Legal requests: legal@balu.cx

Privacy requests: privacy@balu.cx

Website and portal

• Website: https://balu.cx
• Client portal: https://app.balu.cx

Business description

Balu provides AI front desk and hospitality operations software, including guest messaging assistance, knowledge management, availability context, analytics, and human handoff workflows.

Response times

We aim to respond to support and legal inquiries within a reasonable time based on urgency, customer status, and the complexity of the request.